Stores overcharging customers, county says
And yet another way to lose money at the store. I make it a habit of checking my receipt before leaving the store and I catch the occasional error. More often than not I see that I forgot to buy something I needed.
From the North County Times – Stores overcharging customers, county says
“Want to save money this holiday shopping season? Check your receipts. You may be paying too much, county officials say.
The county’s Department of Agriculture, Weights and Measures said this week that it found pricing errors at more than half of the 1,011 stores it has inspected since January.
The errors came from price-scanning glitches, said Jim Byers, deputy sealer for the county. Many are caused by human error because the prices are not changed after a sale during the busy holiday season, he said.
“Nobody intentionally tells their employees to go out and overcharge customers,” Byers said Tuesday. “It may be just poor attention or lack of attention.”
Michael Shames, executive director of the Utility Consumers Action Network, a San Diego-based consumer advocacy organization, said he was surprised by the high error rate.
“It’s deeply disturbing and absurd,” Shames said.
The 50 percent failure rate includes errors in overcharging and undercharging. However, stores were 3.5 times more likely to overcharge customers than undercharge, according to the county.“
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